Withdrawal, Cancellation & Discipline

Yes. You may decide to leave a course early for personal or professional reasons. However, training already delivered and resources already allocated must still be covered, in line with Polish law.

Refunds, if applicable, are calculated proportionally based on what has already been provided, such as:

• Training sessions already completed
• Learning materials already accessed
• Instructor time and operational resources already allocated

Please note that not all withdrawals result in a refund. See Refund Policy

The following are not refundable:

• Missed training sessions due to voluntary withdrawal
• Digital or online content already accessed
• Administrative and organizational costs
• Logistics already arranged on your behalf
  

If IOC (ODC Academy) arranged transport, accommodation, or logistics for you:

• All costs already incurred remain payable
• These include vehicles, fuel, drivers, accommodation, permits, or access arrangements

If services were arranged specifically for you, you are responsible for 100% of those costs.

No. Certificates and awards are issued only if:

• The course is fully completed
• All mandatory assessments are passed
• All payment obligations are fulfilled

Course packages are offered at a discounted rate, conditional on full participation.

If you withdraw early:

• The package discount is cancelled
• Each attended or started course is recalculated at its standard standalone price
• Any price difference becomes payable

No. Transport, accommodation, equipment, and administrative costs arranged for a package are not refundable, even if you leave partway through.

Depending on the situation, remaining courses may be:

• Cancelled
• Suspended
• Converted to individual course enrolment at standard pricing

This decision is made at the Provider’s discretion.

Yes. A learner may be removed immediately for serious misconduct or safety violations.

Examples include:

• Unsafe or reckless behavior
• Aggression or threats
• Alcohol or drug use during training
• Breach of security or confidentiality rules
• Repeated refusal to follow instructor instructions
  

In disciplinary cases:

• Participation is terminated immediately
• Access to training, materials, and facilities is revoked
• No refunds are issued
• Certificates and awards are forfeited

You may also be charged for any additional costs caused by the disciplinary removal.

All transport and logistical costs already arranged remain chargeable.
Any return or onward travel becomes your responsibility.

• Yes. If misconduct causes disruption, damage, delays, or additional expenses, the Provider may seek compensation under Polish law.

If you qualify as a consumer under EU law:

• You may withdraw within 14 days of signing the agreement

If training or digital content has already started with your consent, the value of services already provided may be deducted.

In exceptional cases (such as medical emergencies or force majeure), ODC Academy may, at its discretion, offer:

• Course rescheduling
• Credit toward future training
• Partial settlement solutions

These are assessed individually and do not set a precedent.

Our training involves:

• Instructor allocation
• Safety and security planning
• Transport and logistics
• International operational coordination

Once these resources are committed, costs are real and often irreversible.
This policy ensures fairness, safety, and professionalism for everyone involved.

The full Withdrawal, Cancellation & Disciplinary Policy is available on our website and forms part of your training agreement.

If anything is unclear, we strongly encourage you to ask before enrolling